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Many charities think that they meet this standard but is that strictly true? I was preparing a seminar on the subject of an effective...

It really doesn’t matter if you are a charity, other not for profit organisation, SME or large corporate, the demands to continually do...

One of the biggest criticisms labelled at charities from the outside is “they are not business-like” or they lack “business savvy” Indeed...

It doesn't matter which case study you use - the turnaround of Scandanavian Airlines, the Gold Medal successes of the GB Cycling Team or...

Four words that will deliver authentic service - how can that be possible? Well it is and here they are: DON’T MAKE STUFF UP I’ve read...

Wouldn’t it be great if we had a crystal ball to see into the future and avoid all the bad things that might happen? Well this article...

Whether it is Brexit or the mixed messages about the economy, now is a good time for all charities to be asking themselves as to where...

So why should we get excited about processes? Put simply, everything a charity or not for profit organisation does relies on that most...